33bmw's Privacy Policy

1. Types of Information Collected

We collect two types of information — what you provide directly and what is collected automatically through your use of the platform.

1.1 Information You Provide

During account registration and use of our services, you may provide the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Verification information from your national ID card or passport
• Payment information (bKash, Nagad, Rocket, Upay, or bank account)
• Login credentials (username, password — stored in encrypted form)
• Information provided when contacting the support team

1.2 Automatically Collected Information

When you use the platform, our systems automatically record the following information:

• Device type, operating system, and browser information
• IP address and general location data
• Page visits, session duration, and usage patterns
• Information obtained from cookies and similar tracking technologies
• Login times, transaction history, and gaming activity

2. Purpose of Information Use

Collected information is used only for the following legitimate purposes:

2.1 Service Operation and Improvement

• Creating accounts, verifying identity, and ensuring secure login
• Processing deposits and withdrawals and maintaining transaction history
• Managing bonuses, promotions, and VIP benefits
• Monitoring and improving the technical performance of the platform
• Providing customer service and support

2.2 Security and Safety

• Preventing fraud, money laundering, and unauthorized access
• Detecting unusual account activity
• Ensuring age verification — the 33bmw platform is for persons aged 21 or above only

2.3 Communications

• Sending important notifications about your account and transactions
• Sharing promotional offers and updates if you have given your consent
• Responding to support requests

3. Information Sharing and Disclosure

33bmw never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

3.1 Service Partners

We work with trusted partner organizations for payment processing, identity verification, and technical services. These organizations receive only the information they need and are required to follow our privacy standards.

3.2 Legal Obligations

Where required by a court order, a lawful request from an investigative authority, or applicable law, we may provide information to the relevant authorities. In such cases we supply only the information that is legally required.

3.3 Business Changes

In the event of a business merger or acquisition, user data may be transferred. In such situations we will notify you in advance and ensure continuity of this privacy policy.

4. Data Security Measures

To keep your information secure, 33bmw uses industry-standard technical and administrative safeguards:

• Data transfers are secured through SSL (Secure Socket Layer) encryption
• Passwords and sensitive information are stored in encrypted form — no staff member can view them directly
• Restricted access controls on database servers and regular security reviews
• Automated alerts for suspicious logins or unusual transactions
• OTP-based two-factor verification option

However, complete security over the internet cannot be guaranteed. We therefore ask you to keep your account password safe and to log out after using an unfamiliar device.

5. Cookie Policy

The 33bmw platform uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security — these cannot be disabled
• Functional cookies: Remember your preferred language and settings
• Analytics cookies: Collect anonymous statistics to understand how the platform is used

5.2 Cookie Controls

You can manage cookies from your browser settings. However, disabling essential cookies may cause some platform features to stop working.

6. Data Retention Period

We retain your information only for as long as necessary:

• All information is retained while your account is active
• After an account is closed, legal and financial records are kept for the period required by law
• Transaction records are retained for a set period for financial audit purposes
• If you withdraw marketing consent, information used for that purpose is removed promptly

7. Your Rights

As a 33bmw member, you have the following rights regarding your own information:

7.1 Right to Access

You may ask us at any time what information we hold about you. After verification, we will provide you with full details.

7.2 Right to Correction

If your account contains incorrect or outdated information, you may request a correction. This can be done through your account settings or via the support team.

7.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, due to legal obligations, some information must be retained for a specified period, in which case the request may not be fulfilled in full.

7.4 Right to Opt Out of Marketing

If you no longer wish to receive promotional messages, you may withdraw your consent at any time through your account settings or by contacting support. Essential service notifications will continue to be sent.

7.5 Right to Raise a Concern

If you have any concerns about how your information is used, contact us directly. Our support team can also assist you with Responsible Gaming matters.

8. Children and Age Restriction

The 33bmw platform is strictly for persons aged 21 or above. We do not collect any information from persons under 21. Age verification is mandatory at registration. If we become aware that an underage person has created an account, it will be closed immediately and their information deleted.

9. Third-Party Links and Services

Our platform may contain links to external websites. Those third-party websites have their own privacy policies and are not under 33bmw's control. We are not responsible for how those sites collect information. We recommend reading the privacy policy of any external site before you visit it.

For payment processing we work with bKash, Nagad, Rocket, Upay, and various banking services. Transactions carried out through these services are subject to the respective provider's own security standards.

10. Policy Changes

33bmw reserves the right to update this privacy policy from time to time. If there are any significant changes, we will send a notification to your registered email or mobile number. The date of each change will be noted at the top of this page as "Last updated".

Continued use of the platform after any changes means you accept the updated policy. To learn more about your relationship with us, visit our About Us page.

11. Scope of This Policy

This privacy policy applies to both the 33bmw website and mobile application (Android and iOS). The same data collection and protection policy applies when using the app.

This policy is an integral part of 33bmw's overall user agreement. To understand the rules of using the platform, read the Terms and Conditions, and to learn about responsible behaviour guidelines, read the Responsible Gaming policy.